الأستراجعات

1. Request a return online

1. Request your return

Go to Order History in My Account, select the products you want to return and place a return request.

2. Box up your products

Wrap and seal your products in their original packaging or call us at +966 549725315 if you no longer have it.

3. Hand over your return

Our courier partner may take 3-5 business days to pick it up. They’ll give you an acknowledgement receipt when they do.

4. Receive your refund

We’ll check your returns and credit your refund to your card or bank account in 4-15 days. If you’ve paid by cash, you’ll receive a refund to My Credit in your account. Guest users who have paid by cash will receive a Return Voucher.

Call +966-549725315 to schedule a pick-up

1. Call for a pick-up

Speak to us at +966-549725315 to schedule a pick-up time and location. Make sure you fill out the return slip first.

2. Box up your products

Wrap and seal your products in their original packaging or call us if you no longer have it.

3. Hand over your return

Our courier partner may take 3-5 business days to pick it up. They’ll give you an acknowledgement receipt when they do.

4. Receive your refund

We’ll check your returns and credit your refund to your card or bank account in 4-15 days. If you’ve paid by cash, you can opt for a transfer to your bank account or a refund to My Credit in your account. If you’re a guest user, you will receive a Return Voucher.